Lavender Confectionery & Bakery Sdn Bhd (HQ) - Masai, Johor Darul Ta'zim

jabit J.

TIADA SIJIL HALAL JAKIM DI PAMERKAN KEBANYAKAN OUTLET SELURUH NEGARA, ADAKAH ADA SIJIL HALAL JAKIM ATAU TIDAK ADA SIKIL HALAL?

Rodzeahmad R.

Lavender C&B pengeluar mknan berasaskan kej & pastry dan jg menyediakan dgn pelbagai menu maknan dan kek di Lavender kiosk outlets di pusat² membeli belah sekitar bandar Johor Bahru..

Dafie R.

Tiada outlets untuk pembelian terus dari kilang.

Tan L.

Horrible, inedible and leather like tough puff pastry sticks and cheese breadsticks that I could not even bite off and chew. The tuna bun with 2 bite size cheese cubes tasted sour and bitter while the tasteless sweet potato filled bun was worse than a steamed potato. All these buns and pastries were bought from lavender bakery during my recent jb trip. They were so abominable that I threw the whole bag away. What a waste of money and effort to bring back to sp.

Mark R.

Date: 30 Jul 2024

Location: Lavender Bakery Shop AEON

Subject: Customer Service Incident Report

Description:

During my visit to Lavender Bakery Shop, I observed a concerning lapse in customer service. While browsing the mooncake options, I waited for a promoter to finish assisting another customer. Upon the completion of this interaction, the promoter did not acknowledge my presence. There was no attempt to engage or inquire if I required assistance, such as a simple "Are you interested in buying anything, sir?"

Instead of providing the expected level of customer service, the promoter left the counter and failed to address me, which I found it disrespectful and unprofessional. When i asked her why she didn't attend to me, she said she was busy with other works . This behaviour not only affected my perception of the service quality but also left me feeling disregarded and undervalued as a customer.

I would highly suggest the following improvements in the future by ensuring that all staff members are trained in basic customer service etiquette, including acknowledging and engaging with all customers promptly. Next would be to regularly monitor customer interactions to maintain high service standards and address any lapses promptly. Lastly, it would be to implement a feedback system for customers to report their experiences and suggest improvements.

Addressing these issues can enhance the overall customer experience and uphold the reputation of Lavender Bakery Shop.

With utmost regrets
Joshua

YY Y.

Mooncake skin is too soft. Also a bit too sweet

See U.

High turnover rate because of the management ego. This is a standard mindset of traditional malaysia company, especially own by chinese.

Janna Q.

manager and supervisor lavender setia city mall r so bad.. they dont know how to respect their staff.. ask the workers to do the work but they do not do their work.. only know directing staff and lots of chats haha.. that chinese manager and supervisor r so lazy.. always say bad words to the staff.. we as customer seeing that and i’ll not recommended lavender bakery at setia city mall to all my friend.. if i the boss at there i’ll fired them