The Pomelo • The Banjaran Hot Springs Retreat - Ipoh, Perak

Sun P. L.

We came here as we got the Banjaran resort Day Pass on Klook that includes a 150RM voucher per person to dine here ⭐️ (get 5% off the Day Pass with “KAILIVENTURESKLOOK”)

I would like to compliment the service at this restaurant. We were served by Ruby, who was extremely helpful, accommodating and friendly. She gave us many suggestions and clarified our concerns throughout. ❤️

We got the chicken rendang, oxtail soup, porcini tagliatelle, ragu pizza, umai (white hamachi fish ceviche), nasi goreng, ocean trout, quinoa. For drinks and dessert we got watermelon juice, kaya pandan tiramisu. The bread they served at the start was so crisp and delightful with the butter and paste.

Everything was delicious, especially the oxtail soup and ragu pizza. 3 of us loved the oxtail soup, and ragu pizza was cheesy, crisp and savoury. The hamachi fish was fresh, the chicken rendang came with satay which was really addictive. Kaya pandan tiramisu was soft and light. We felt that the ocean trout was nice but for the price it was slightly underwhelming. We were extremely full as portions were generally quite big.

Overall we had a lovely time here, and would recommend it!

Daryl

Atmosphere is perfect but I must say my experience was disappointing.

Breakfast was good, serving freshly prepared cooked food. However staff was limited and non of them was paying attention to the tables that wanted to order more food.

Dinner, was equally unpleasant. We ordered the steak and requested it to be medium well. What we got was a hard and dry chunk of meat, after serving the food, the waited just left without even explaining (yes it was different from the dining experience in Jeff’s Cellar, and this was a special celebration dinner) no even simple courtesy to wish ‘enjoy your meal’ just left after placing the plate on the table. The picture shown shows how dry the meat is.

It was raining when we were sitting on the candle light dinner area, yet we also have to request and remind several time to the staff to lit the mosquito coil for repelling them.

Overall, not too happy with the experience.

M Y. W.

It really depends on what you order. Some food is spot on delicious, and some falls below expectation. So, I'm giving the average score of 3.

Food worth ordering:
Pizza. But don't go for anything fancy. I had the Lamborghini pizza. The "crispy" wagyu crackling topping was tough and hard to eat. Just go for something simple. I like the pizza as the dough is very well made.

Oxtail soup. It is very comforting.

Food to avoid:
Japanese grade A5 wagyu beef. Don't try it. The beef is terribly cooked here. Stay away.

Yba

Their fruit was bruised, the chicken in the club sandwich was too dry, and the Char Kway Teow were burnt, not the smoky taste of the wok. Only bread dipped in butter and olive jam and fries are delicious. They didn't even give me plastic eating utensils when I take away it. I occasionally found it difficult to get the attention of a member of the wait staff.

Puei E. W.

A wide variety of dishes for breakfast for overnight guests. You order from the menu and it'll be served to you and you're more than welcome to have second third or fourth helpings! Loved the cold pressed juice where you select your veggies or fruits combo and they'll serve it at your table. Food portion is good, let's just say after breakfast, I can skip lunch 😊

Razeenah A.

Breakfast was included with our stay and wow, I was blown away by the amazing food and array of breakfast items on display. If you are here on a health retreat, you can hand-pick fresh fruits and vegetables to be juiced for you. If you want to indulge in something a bit naughty, the chef can prepare fresh waffles or crepes with delicious exotic fruit and cream. Eggs can also be cooked however you want it. Jams are homemade. The restaurant itself is located in what can be called a rainforest paradise. You can eat your breakfast with the hot springs in the background. Truly beautiful. The members of staff are very attentive and always taking care of you during breakfast. Can't wait to return.

Yitpeng O.

Lovely place to chill and have a relax dinner. We wanted to celebrate a belated birthday but did not make any prior arrangements. The only cake in the dessert menu was a chocolate cake. Unfortunately our birthday girl do not like chocolate. The staff took the trouble to arrange for a lemon cake and made a beautiful presentation of it. Although the cake was a little dry, we appreciate the gesture and were happy
We ordered both western and local cuisine on the menu. The chicken rendang and ikan tiga rasa were fabulous but I can’t say that for the lamb.
Service was great. Staff are well trained, attentive and helpful. My dad do not like mint sauce (he ordered lamb). They suggested other choices of gravy sauce available in the kitchen and brought him some. Good service made a lot of difference 😊. Bravo to the staff.
I will be back…

Kimberley H.

We had a prebooked candlelight dinner here as part of a romantic getaway Celebrate Love package we booked at Banjaran. Sadly for the price I think the food was really overrated. The staff were all wonderful and attentive and all lovely people. For the service I can give you 10/10. Very good job. But the food is hit and miss. The tuna tartare is beautifully presented, but it was almost room temperature/warm when served. Also the Atlantic cod main course was so small it was barely a few bites. And this is supposed to be a high end restaurant in a high end resort.... but the cutlery provided was not good. The steak knife was not sharp at all and my steak was so difficult to cut in the end I gave up and just chewed the whole piece. Never been to a restaurant in my life with a steak knife that cannot cut steak. The dessert was interesting... truffle ice cream but not sure the flavour works at all haha... it was quite strange. I think there is a lot of room for improvement especially if you are charging such top dollar and at such an exclusive location.